But as with all products—especially, microwaveable ones—we know you may have questions about their use, care and upkeep. This page brings together some of the more common questions you ask us, and provides the answers you need. We’re always very happy to answer any other query—so if there’s a question you’d like us to answer, please contact us today.
A. Our microwaveable products have removable inner bags, which contain grain, either wheat or flax, infused with pure essential oils or lavender leaf. To warm, remove the insert and heat in your microwave for 30 seconds to 1½ minutes (refer to instructions on product packaging or the relevant product page on this site – times vary for each product).
To ensure the grain remains moist and effective, we recommend that you place a small cup of water in the microwave when you heat your inner bag.
A. Yes, although we do not recommend them for children under 3 years old.
A. Yes. All microwaveable products conform to the stringent BS8433 standard. Our animal hotties also comply with the European EN71 standard and the US standard ASTM F963-08 for children’s toys.
A. Yes, of course you can! Please contact us and we can arrange for a replacement inner to be sent to you. Prices range between $5 and $10 depending on the product. Please make sure you take care when heating, follow the instructions on the packaging.
A. It depends on the size of your product’s heatable inner, and how you use it. For example, a body warmer used in bed should stay warm for up to an hour, while the smaller Hot Hug inners will retain warmth for about 20-30 minutes.
A. Yes you can. Place the wrap in a sealed plastic bag and put it in the freezer for a few hours! Please note, the scent won't be as strong as when it's heated.
A. We do not make any medical claims for the oils or lavender leaf we use – we simply recommend you choose the aroma you enjoy the most. However, we do recommend you seek medical advice if you plan to use any essential oil product during pregnancy or while breastfeeding.
A. Yes. Simply add a few drops of essential oil to the wheat-filled inner bag.
A. Yes. Please contact us for prices and to order
A. Pure essential oils will fade with time and heating. Lavender leaf lasts longer and you just need to scrunch up the product to reinvigorate the leaf.
A. All our adult footwear comes in one size, which will fit up to a US ladies size 9½ and our children’s footwear will fit up to a US size 3.
A. For best results, we recommend you store your product in its original box after use.
A. Please follow the care instructions on the product label.
A. Please contact our Customer Service team to arrange an exchange or return. Contact information can be found here. We aren't able to refund shipping costs, but will happily give a full refund for products returned in a resellable condition.
And remember – if you can’t see an answer to your question on this page, please do get in touch via our contact us page.